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JulianW · 9th January 2009, 08:56 PM

We wondered about if you like to have the private Messaging system enabled in the forum.

The point is: If you want to contact the QU-Team you always should use the ticket-system. They should not be distracted by too many different messaging-systems. So all the QU-Staffs will turn off the recieving of PNs.

But ... Do you like to be able to post a PN to other users here in the forum? Is there a need for?

Best wishes, Julian!

drakeman · 9th January 2009, 09:09 PM

Yes, I'm for PM, but I don't think that we can use them here

Mono · 10th January 2009, 03:27 PM

yes, would be very useful

watergirl · 2nd February 2010, 06:51 PM

Yes, absolutely.

**vzeman** · 4th February 2010, 08:48 AM

Main reason why we disabled PMs is, that I don't want to risk, that your forum account will be attacked by hackers.

We have to manually moderate currently every post, because we receive daily a lot of SPAM messages and spammers can attack you by PIMs as well.

We try to protect our members as much as possible.

Thank you for understanding.

psydoc · 22nd May 2010, 07:05 PM

Hi Victor,

I can appreciate that you want/need to protect yourself as well as the members, but there seems to be a lack of communication with members from staff. Why even have a helpdesk and forum if you aren't going to take advantage of the functionality. Can't you install or have the option to use captcha to prevent spam and thus increasing the lines of communication with paying customers?

**mpullmann** · 24th May 2010, 09:14 AM

The main problem in slow responses at the forum is, that we do not pay as big attention as for emails. We respond all emails first and then, if there is a time, we respond posts at the forum. We want users to be able to use forum for their needs, so they can help each other. But of course we can help you at the forum too, but it takes much more time than in Support Center.
Thank you for understanding.

View Poll Results: Do you want to have the PN-System turned on for Users to contact Users?
Yes, definitely!	7	87.50%
Well ... I don´t care.	1	12.50%
No, I don´t need it.	0	0%
Voters: 8. You may not vote on this poll

9th January 2009, 08:56 PM	#1
JulianW Senior Member Join Date: Sep 2008 Posts: 78	Private Messaging here in the forum? We wondered about if you like to have the private Messaging system enabled in the forum. The point is: If you want to contact the QU-Team you always should use the ticket-system. They should not be distracted by too many different messaging-systems. So all the QU-Staffs will turn off the recieving of PNs. But ... Do you like to be able to post a PN to other users here in the forum? Is there a need for? Best wishes, Julian!

4th February 2010, 08:48 AM	#5
vzeman Viktor Zeman Join Date: Jan 2005 Posts: 617	Main reason why we disabled PMs is, that I don't want to risk, that your forum account will be attacked by hackers. We have to manually moderate currently every post, because we receive daily a lot of SPAM messages and spammers can attack you by PIMs as well. We try to protect our members as much as possible. Thank you for understanding. __________________ Viktor Zeman Quality Unit, s.r.o. www.qualityunit.com Knowledgebase: http://support.qualityunit.com Change log: http://bugs.qualityunit.com/mantis/changelog_page.php

24th May 2010, 09:14 AM	#7
mpullmann Technical support special Join Date: Apr 2008 Posts: 834	The main problem in slow responses at the forum is, that we do not pay as big attention as for emails. We respond all emails first and then, if there is a time, we respond posts at the forum. We want users to be able to use forum for their needs, so they can help each other. But of course we can help you at the forum too, but it takes much more time than in Support Center. Thank you for understanding. __________________ Martin Pullmann Quality Unit Web: [URL="http://www.qualityunit.com/"]www.qualityunit.com[/URL] Email: [email]support@qualityunit.com[/email]

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9th January 2009, 09:09 PM	#2
drakeman Bystrik Kacer Join Date: Sep 2006 Posts: 769	Yes, I'm for PM, but I don't think that we can use them here

10th January 2009, 03:27 PM	#3
Mono Junior Member Join Date: Jan 2009 Posts: 12	yes, would be very useful

2nd February 2010, 06:51 PM	#4
watergirl Junior Member Join Date: Jan 2010 Posts: 1	Yes, absolutely.

22nd May 2010, 07:05 PM	#6
psydoc Junior Member Join Date: Apr 2010 Posts: 19	Hi Victor, I can appreciate that you want/need to protect yourself as well as the members, but there seems to be a lack of communication with members from staff. Why even have a helpdesk and forum if you aren't going to take advantage of the functionality. Can't you install or have the option to use captcha to prevent spam and thus increasing the lines of communication with paying customers?