Ticket And Reply On Demand

[webwork]

I installed this masterpiece and unfortunately I get lots of spam so I do not want to create a ticket on each received email nor do I want to create a user on each received email. I want to manually apply a ticket and in doing so create the reply to notify the customer. And then and only then create a new user, although the manual form can also create the user. I notice that on a linux install the tmp directory needed at least the foward slash removed to install in the auto interface and then I needed to put the server path in later for it to work properly. I suggest removing the custom path feature out from the install completely and allowing an option to adjust it later..

Great item and I hope you can solve these issues because it is problematic to use as is

[timwills]

i second this request. exactly what we need too

[vzeman]

spam can be solved in following ways:
- use spamassissin on your server and mark spam mails in subject e.g. with text ***SPAM*** and than delete such mails with parsing rule - in this case user will not be created and also ticket is not created for such mail

- forward mails to gmail and than download mails from gmail account in supportcenter - gmail has best spam filter on market and it can filter most of spams - you will receive in SupportCenter just clean mails