Escalation Rules not running

[kirk.lesser]

I have setup some escalation rules over a week ago, and I look in on the settings and they all say "not processed yet"

How do I get them to run? This is on a Windows server.

[Maxknight]

Hi,

I have the same problem. Ive configured 2 escalation rules:

[1] Idle Tickets: this checks the Last Change of a ticket and sets it to Idle if there has been no change in Last 3 days. Also sends notification to client.
[2] Close Tickets: This will automatically set the status to Resolved if the idle ticket is not updated within 2 days.

Both these escalation rules are not being processed. Anyone???

[vzeman]

There could be 3 reasons:
- your cron is not executing jobs.php periodically as it is required
- your jobs.php script crash before it comes to execution of escalation rules
- your escalation rule didn't matched any ticket yet (e.g. condition is too strong and filter doesn't matched single ticket)