User Groups

[pswitek]

Hi again

Really great product.

One suggestion, please consider implementing user groups. Sometimes, department or external customer have more contact people and they all should have access to all tickets regarding that group.

Possible solution is to give selected users access to whole queue

Regards

[demichef]

Hi,

yes, please. This would be pretty essential feature also for us.
We have up to 20 customer contacts per company. Usually 2 guys who take care about all issues.

I would just need a grouping and assigning users to this group.
Many thanks.

br demichef

[vzeman]

if more users will request this feature, we will for sure implement it for free
We implement all features, which are periodically requested (minimum 15 requests of same feature)
if not so much users will request it, we can implement it as payed customization

If somebody will want to pay for this feature, please send mail to support@qualityunit.com and we will quote it exactly, following specification of customer, which will like to pay it.

[mrb]

I would love this functionality as well.
One manager for each location/customer has access to all tickets but others can submit and view their own tickets.

Thank you.

Love the product!

[Pilly]

Hi,

I would also like to see this functionality

[cFloat]

First of all, thank you for the nice product :) It fits a lot of our demands!

pswitek said:
"Sometimes, department or external customer have more contact people and they all should have access to all tickets regarding that group."

mrb said:
"One manager for each location/customer has access to all tickets but others can submit and view their own tickets."

I fully agree with them, since it's exactly the situation we have in our company .

Hence, we would love to see "user groups" as one of the next scheduled features ;)

cheers

keeping fingers crossed to reach the 15!

[Cameo Intimates]

We would like to see this feature implemented as well.

[vzeman]

ok, we will add user groups to development tasks

[cFloat]

Hi Viktor,

that was blazingly fast! Thank you very much :)

With the last update 2.6.0 and the introduction of the user groups you made our life much easier !

When amount of tickets tend to grow, would it be possible to allow customers to use the same filter functionality as agents and admins? So they could store their views to optimally use the new user group functionality ;)

I'll opened a new thread concerning the mentioned feature request, if that's ok.

Again, thank you for this new version!

Best regards

[vzeman]

filters are from my experiences far too much complicated for users.
We tried this, but users were not able to use it - therefore we want to keep user part simple

[cFloat]

What if it would be possible to define filters as Admin and/or Agent and make them available to customers?

So customers would have a set of predefined views that admins/agents could easily manage and no access to editing and/or adding them.

What do you think about it? :) Wouldn't be that a compromise? *g*

Best regards

Francesco

[drakeman]

Thank you for your query. I will forward it to our programmers.