Regis Daniel
30th October 2007, 03:42 PM
Hi all!!!
I created a Custom Single Selecion Field that will be used to classify my tickets. When the agent Classify a ticket, the system is de-classifying all other tickets on the system. On this way, I can have only one ticket classified at a time. How could I classify a ticket (or set a custom field) without loosing all classifications done before?
Thanks!
I created a Custom Single Selecion Field that will be used to classify my tickets. When the agent Classify a ticket, the system is de-classifying all other tickets on the system. On this way, I can have only one ticket classified at a time. How could I classify a ticket (or set a custom field) without loosing all classifications done before?
Thanks!