Outgoing Mails - Pending

[stefan]

Hi, I'm a newby and evaluating the product.

Configured the Free system. Have a Queue with autoresponder.

Autoresponder messages are sent to 'customer', so mail relay is working.

But hhen I reply as an agent on a message in SupportCenter, the 'outgoing' mail stays in status 'Pending'.

How come? Forgot something to configure?

Tnx

Stefan

[vzeman]

Is your cron job running ?
server/jobs.php should be executed each minute automatically in your cron if you want to send out messages.

If you see any error message in cron task, please send it to our support and we will help you.

Thank you.