Error logged while replying tickets and receiving new mails

[Regis Daniel]

Hi Viktor!!!

First of all, thanks a lot for this software!!! It fits exactaly on my needs.

Looking logs generated by the system, I found the following error:
Failed to insert mail into database with error: Insert failed: Incorrect string value: '\xC3 quel...' for column 'body' at row 1

The same error ocurred once when I was trying to reply a ticket. I noticed that this error occurred when the system try to insert a RichText message that was formated using colors and bold text.

Do you know what could it be?
Thanks a lot!

Regis Daniel

[vzeman]

Such error occures just in case your mysql db is not encoded in utf-8 or your mysql client in UTf-8 doesn't connect to Mysql with UTF-8 encoding.

If you could send me a text which caused problem, I can try to simulate it in our installation, but until now nobody reported such problem, so I guess it could be problem with your server environment.

If there will be any way I can test it and simulate the same bug, for sure we will fix it.

Thank you.