incremental ticket ID's

[wb1]

is there a way to have an incremental numbers and day/month on a ticket id?

for example, i'd like to my tickets to be
XXX-00000-ddmmyy

(where XXX will be the normal random characters, 00000 will increment by one successively, dd, day, mm will be the month and yy will be the year)

do any of these work?

[vzeman]

Incremental numbers are not allowed.

Ticket ID format can be changed in Settings->Configuration

It is possible to use following values in ID:
9 - will be replaced by any character in range [0-9],
z - will be replaced by any character in range [a-z],
Z - will be replaced by any character in range [A-Z],
X - will be replaced by any character in range [0-9a-zA-Z],
all other characters will be copied to Id as you will specify in format.
Example of good format is e.g. ZZZ-XXXXX-999

If you like, we can add as customization to your SupportCenter option to have day, month and year variables in this format
Incremental number will be quite problem, because in same time can create ticket a lot of users from different sources, so we can't control unique ids in this way.

If you like customization of ticket id format, please let us know by email to support@qualityunit.com