Resolved ticket queue?

[bmcgowan3]

Would it be possible to move resolved tickets to a queue automtically? I find the interface gets cluttered with resolved tickets and I dont want to delete them, but I would prefer to not see them all the time either. Could there be an automated task option to move resolved taks to an "archive Queue"?

[andy]

I was going to second this, but wasn't sure whether all resolved tickets should go into the same "resolved" queue, or to have separate "resolved" queues for each "regular" queue. So I started looking at it, and realized that there is a "filter" feature...

I created a filter (called "Active") that will only show tickets with a status of New, Awaiting Reply, Customer reply, or Work in progress. Then I don't have to see the resolved, spam, bounced, etc messages, but I can get to them with just a single click...

Does this do what you want? (and it's already there!)

[vzeman]

I would suggest to all to use filters.

you can setup filter in tickets list - define statuses you like to see and save the filter as predefined

Later you can easilly switch between filters, so you don't need to see by default resolved tickets - only in case you need to return to any of tickets