Password Security & splitting the login/submit page

[MikeW]

Hi Viktor,

For security purposes, I want to put the password authentication on a certificate-protected SSL connection, rather than plain HTTP. This looks to mean putting the whole application under SSL, rather than just the login.

I'm also setting it up where my customer "users" don't have access to the application, so will never log in - in fact never see the login page normally.
I can play with the login page to remove the submit-ticket section, and place
it in an out-of-the-way URL. For example:
https://secure.example.com/supportapps/supportcenter

But... I'd also like to present the "submit-ticket" form on a rather more standard HTTP page - perhaps
http://support.example.com/submitticket.php

I've tried experimenting with duplicating the code, but pointing at the same DB, but there is a mixture of behaviour. Some actions go to a relative URL, and some seem to pick up the URL defined during configuration, that is sitting in the DB.

Is it possible to do a split of the application in this way?
Or is this something best achieved with fiddling with apache rewrite configuration?

Cheers,

Mike

[vzeman]

You can use completely separated submit ticket form from application itself

Just take a look into file submit_form.php
It is example how you can meka simple html form, which will submit ticket to application.

So basically what you need to do:
1. hide your installation of SupportCenter to any URL you like
2. add submit ticket html form to your website on any domain
(you can have such submit ticket form on multiple domains if you like)
In this simple form you will need to change just 3 parameters, which are defining path to installation of SupportCenter.

More information you can find also in our documentation:
http://www.qualityunit.com/supportcenter/support-center-documentation

Let me know if you will need more help with integration by mail: support@qualityunit.com