"do not send mail" option do not work

[miniwark]

If i chek the "do not send" mail option (as i prefer a web-only support system) in the preferences the system try anayway to send mail.

how to reproduce :
- unchek the 'do not send mail' check bok
- as admin or agent try to add a new ticket (a todo-ticket for internal use for example)
- leave the "To" field blank (supose to be not necessary for web-only "new task")
- give "test" as ticket subject
- say whatever inside the ticket and send it

Then :
- An error message appear about the empty recipient field : the system try to send a mail even is if the option say to not do so
- A ghost user appear in the user list -> test@localost
- Fortunatly the ticket is created but each try to add a note/reply to the ticket make a "no recipient error"

Obviously Support Center was created with mail handling in mind (witch is good) but so he did no support well the "Web-only" mode.

PS1 : Bug on the free version i do not see this bug on the demo version
PS2 : Alternaly the default prosed status for "new ticket" created by agents is "waiting reply" instead of "New"

[vzeman]

What you wrote is not a bug by my opinion.

If you need to address any ticket to any person, you need to type in into TO address his email (all user accounts are identified by mail address)
Only in this way will be able user to access his ticket


Ticket Status: It is not a bug ! Yes, you're right, if agent submits new ticket to customer, the status is automatically set to Awaiting reply and not to New
This is correct, because New are just tickets submitted by clients, which needs attention of agents.
It has no sence, that agent will write new ticket to customer and it will have status New, because agent is waiting on reply from customer.