New features miniwark wish list

[miniwark]

- A "standalone" login page (with no submit form), i have done one with a few css changes but it will probably a good option to provide a default one. Or even beter, an admin option to display or not the submit form.

- An admin option to forbid user to register. This is usefull for "intranet only" support. Admin add only company employees as users (or only paids customers).

- An admin option to NOT add automaticaly users who send a request in the user list

- Ldap user/password backend support (use most of the time for single sign on samba+ldap systems) or an import script to update the MySQL database fields from an Ldap database.

- Admin Ticket used/displayed fields management : abbility to add custom fields or to change default values (particulary ability to change status values)

- Imap support for mail accounts

- Ticket line colors based on priority (instead of all greys)

[vzeman]

Here are my answers:

- Standalone login page without submit ticket form is very easy to do - just edit template: client/custom/login.html and remove section, where is submit ticket form included.

- An admin option to forbid user to register. - Good suggestion - I will add this to our development plan

- An admin option to NOT add automaticaly users who send a request in the user list
>> this is not possible, because this is main idea of SupportCenter, that each mail or ticket received from customer will mean creation of new user in system - than you can track easilly all tickets from one user and so on.
>> you can e.g. switch off sending mails after registration to new user, so user will not know, that any account was created in your system for him

- LDAP - good suggestion, I will add it to our development plan

- IMAP - currently we don't plan to support IMAP in short future - maybe we will add it to development plan in few weeks

- Ticket line colors - good suggestion, I will add it to development plan


Thank you for your valuable suggestions.

[vzeman]

Hello,

I just want to notice, that ticket colors configurable by administrator will be available in next release 1.3.5

[pswitek]

It would be nice to allow admins to define own ticket statuses. It would be also nice to have diffrent statuses per queue.

One more thing that in my opinion might be missing is notifications on overdue tickets. It might also make sense to define queue admins - users receiving notifications on overdue tickets in given queue.

Regards

[vzeman]

hello.

thank you for suggestions.
All these suggestions are already planned in our development plan.

I think, that all should be done in few weeks.

Viktor

[Cameo Intimates]

Any word on IMAP mail support?